All insights

Find the repeated friction

Look for tasks that consume time, involve repeatable inputs and have a clear output. Identify the baseline workflow before choosing a tool.

Separate assistance from decisions

An assistant that drafts or summarizes carries different risks from a system that takes action. Keep consequential decisions under human review.

Test with representative inputs

Evaluate real-world edge cases using permitted, appropriately protected data. Measure accuracy, failure modes and the effort required to review outputs.

Make improvement observable

Define ownership, monitoring and a fallback path. Start with a bounded pilot and expand only when the evidence supports it.